Refund Policy

This Refund Policy applies to all subscriptions purchased through the Propsy platform. All payments and refunds are processed securely through our authorized payment processors.

Propsy is currently in early access. Promotional trial terms (including any first-month-free offers) will be clearly disclosed at the point of enrollment.

⚠ Final free trial terms — including whether a payment method is required upfront and how the trial converts to a paid subscription — have not been finalized and will be updated here before billing goes live. This section must be completed before any paid subscriptions are accepted.

You may cancel your Propsy subscription at any time:

• Log into your account and navigate to Settings → Billing → Cancel Subscription.
• Alternatively, email support@propsy.app and we will process the cancellation within 1 business day.

Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until that date. No partial-period refunds are issued for unused time within a billing period unless specified below.

Refunds may be issued under the following circumstances:

• 7-day money-back guarantee: If you subscribed for the first time and are unsatisfied, you may request a full refund within 7 days of your initial charge. This applies once per company account.
• Billing errors: If you were charged an incorrect amount due to a system error, a full refund of the overcharge will be issued promptly upon verification.
• Service unavailability: If Propsy fails to meet its published uptime SLA for Enterprise subscribers, a prorated service credit or refund may be issued per the SLA terms.

⚠ Final refund window and conditions require legal review, particularly the 7-day window which may vary by jurisdiction.

Refunds will generally not be issued for:

• Subscription renewals where the account was not cancelled before the renewal date.
• Partial months of an annual subscription following the 7-day refund window.
• AI image analysis credits or overages already consumed.
• Accounts suspended or terminated due to violations of our Terms of Service.
• Changes in your business needs, team size, or project volume.

To request a refund:

1. Email support@propsy.app with subject line “Refund Request — [your company name]”.
2. Include your account email address and the reason for the refund request.
3. We will review your request and respond within 3 business days.
4. Approved refunds are processed through our payment gateway and typically appear within 5–10 business days.

Once a refund is approved and initiated:

• Credit cards: 5–10 business days.
• Debit cards: 5–10 business days.
• PayPal: 3–5 business days.

Processing times depend on your financial institution and payment provider.

For refund requests or billing questions:

Propsy Support
Email: support@propsy.app
Response time: within 3 business days.